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Text or call this number if you have any questions. We’ll be open again with our regular class schedule on DATE. Just wanted to remind you that we’ll be closed on DATES for HOLIDAY. Any classes you have scheduled will be automatically refunded to your account. Due to REASON FOR CLOSURE, the gym will be closed DAYS/TIME. Whether it’s due to an emergency like COVID-19 or a holiday, you can proactively alert members about closures or cancellations via text. Now let’s get into the SMS templates for gyms. Plus, you can take advantage of Zipwhip’s integrations with MINDBODY and ClubReady to streamline your workflow and improve customer retention by combining texting to the tools you use every day. If you’re a Zipwhip customer, just copy and paste the plain text versions of each example into your text window, then change anything to customize the message for your business. Learn more about texting etiquette here from Keith and Natalie or download our free e-book The Ultimate Guide to Texting Your Customers.Īnd remember: You need to have permission to text customers before you message them! If you’d like to brush up on all things compliance, we have a free TCPA e-book to help you out. That way your customer won’t have to ask for clarification, and you won’t have to wait long for their answer. Whether you need them to call you or confirm an appointment, include those instructions in your text. Its power comes from the quick and short format that encourages conversation.
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Check out this quick overview of how to write an introduction text for more tips. Let your customers know who you are since they may not have your business number saved in their phone.
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Texting etiquette isn’t as fancy as it sounds, but it is important to follow these best practices when texting your clients and members. Best practices for texting fitness customers